Contact us

Do you have a question? Here’s how you can get it answered.

Have you checked our Frequently Asked Questions pages? If your question is about Fairtrade in general or Fairtrade certification you may find the answer you're looking for there. Otherwise:

For any general enquiry, please contact: info@fairtrade.ca

For media enquiries or interviews, please contact: media@fairtrade.ca

For business enquiries, please contact: license@fairtrade.ca

For questions on our marketing promotions or communications, please contact: communications@fairtrade.ca

For questions on community engagement and Fair Trade Programs, please contact: action@fairtrade.ca 

For questions on reporting and auditing, please contact: certification@fairtrade.ca

To reach our administration department, please contact: administration@fairtrade.ca

You can call us at +1 613 563 3351.

Fairtrade Canada Staff

  • Interim Executive Director: John Young (ext. 590)
  • Senior Strategic Advisor: Shannon Brown (ext. 270)

Business Development and Commercial Relations

  • Interim Key Account Manager: Shannon Brown (ext. 270)
  • Coffee Account Manager: Jose Abad-Puelles (ext. 380)

Mark Integrity

  • Mark Integrity Manager and Senior Auditor: Evelyne Valade (ext. 630)
  • Analyst: Etienne LeRiche (ext. 350)
  • Mark Integrity Coordinator: Stilyana Stoimenova (ext. 270) 

Marketing and Communications

  • Manager of Retail, Marketing and Communications: John Marron (ext. 290)
  • Outreach Manager: Mélissa Dubé (ext. 250)
  • Web & Information Systems: Ian Brown (ext. 260)

Finance and Administration

  • Director of Finance and Administration: Janet Riehm (ext. 600)
  • Bookkeeper: Debbie Kealey (ext. 230)

Fairtrade Canada Board of Directors

  • President: Jennifer Williams (Director-at-large)
  • Vice-President: Michael Zelmer (CSO - Fair Trade Vancouver)
  • Secretary: Madison Hopper (CSO - Fair Trade Toronto)
  • Treasurer: Mark McLaughlin (Director-at-large)
  • Bill Barrett (Licensee - Planet Bean)
  • Jennie Coleman (Licensee – Equifruit)
  • Andres Gonzalez (Producer - Cooperativa Manduvira)
  • Ian Hudson (Director-at-large)
  • Jeff Moore (Director-at-large)

Contact: board@fairtrade.ca

Office Location

Our office is located at 1145 Carling Avenue, Suite 7500, Ottawa, Ontario (Canada), K1Z 7K4.

You can find directions to our office here.